If a piece is not right, we would rather have it back than have it sit in your cupboard. Here is exactly how that works.
Made-to-order garments
Some Adaa Bazaar garments are stitched to your own measurements after an order is placed, and any piece left with us at the boutique for stitching or alteration is made for you alone. For those we cannot accept a return or a cancellation for a change of mind, a size chosen in error, or measurements supplied incorrectly, once the work has begun.
Please read the product details, the size chart and the delivery timeline carefully before ordering a stitched piece.
If a garment arrives defective, damaged, incorrect, or does not match what was agreed, write to us and we will assess it and put it right, in accordance with this policy and with applicable consumer-protection law.
Everything else on the website is ready to wear and keeps the 3-day return described below.
Cancelling before dispatch
Write to us before your order is dispatched and we will cancel it in full, with no charge. Once it is with the courier, treat it as a return.
The return window
You have 3 days from the day your order arrives to ask for a return. We refund what you paid for the piece; the delivery charge is not refundable.
Between day 4 and day 7 we can still take a piece back, but as an exchange rather than a refund.
After 7 days we cannot take it back.
Exchanges
You can ask for a different size, colour or piece within 3 days of delivery, subject to what we have on the rail. If the new piece costs more, you pay the difference; if it costs less, we refund the difference the way you paid.
What we can take back
The piece has to come back unworn and unwashed, with its tags and packaging as they arrived, and with the invoice.
What we cannot take back
Anything stitched or altered to your own measurements. It was cut for you and fits nobody else, so it is final sale. Please check the size chart and your measurements before ordering one.
Who pays the return courier
You do, unless the piece arrived damaged, or it is not the piece you ordered. In those two cases we arrange the pickup and pay for it.
If it arrived damaged or wrong
Tell us within 48 hours of delivery and send a photograph. Once we have seen it we will replace the piece or refund it in full, including the delivery charge.
Photographs matter here: a courier will not accept a claim without them, and neither can we.
How the refund reaches you
We check the piece when it gets back to us, and the refund goes out within 7 to 10 working days of that. It goes back the way you paid.
For a cash-on-delivery order we take your bank details for the transfer, and we use them for that transfer only.
How to start a return
Write to contact@adaabazaar.com or call 0120-4997917 or +91-78279 13364, Tuesday to Sunday between 10am and 8:30pm. We are closed on Mondays. Please have your order number ready.
Our address for returns is 152-154, Ground Floor, Gurbaksh Plaza, Jagat Farm, Greater Noida, Uttar Pradesh 201310, India. Please do not send a parcel back before telling us, or we may not be able to trace it to your order.